In the current trend of straight-to-streaming, HBO max has been proclaimed as a new huge. A lot of people use HBO max with their firesticks or television. However, some encounter issues when launching or watching HBO max shows with their firestick or fire tv. Some users are seeing black screens, while others have an error that says the version is not supported as well as for some users of the fire stick, HBO max is crashing and is not playing any content.
HBO Max was removed from the Amazon FireTV app store after it launched because it competed with Amazon’s streaming service. Fortunately, HBO Max has returned to the FireTV app store, meaning FireTV users do not need to install the application.
However, HBO Max does not work on Firestick devices following the download through the App Store.
HBO Max’s servers frequently stop working for no apparent reason. But, problems at your side like the speed of your internet connection, corrupted data, or outdated software might also be at fault.
HBO Max Not Working
If HBO Max is not working on your Firestick it is necessary to restart it. To do that, press both the CENTER as well as PLAY buttons on the remote of your Firestick remote for around 15 minutes. This will shut down your Firestick and restart it. It could take a few minutes for it to be to life.
Check If Your Device Is Supported.
There’s a good chance that HBO Max won’t work with your FireTV even if you own one of the supported devices. If you’re not sure, visit the Help Centre of HBO Max and see whether your particular model is listed among the supported devices.
If your device doesn’t support then you may want to think about upgrading or using an internet browser to connect to the platform. It is also possible to check whether you own other devices that are compatible with HBO Max and stream shows and movies.
Clear the cache
The app’s force-closing will restart it fresh, which can resolve many issues that arise with apps. It’s a great option to try using the HBO Max app. In the upper right of your screen, you will see a menu. go to Settings by using the Fire TV stick’s remote. Select ‘applications’ after which you can select manage installed programs Then scroll through the list of applications until you come across HBO Max. Select it, and then choose force stop. Then select clear cache.
Uninstall & Reinstall
Start by pressing the Home button. A menu will open and one of the choices is Apps. Choose it. It will display an options menu that lists all the apps that have been installed for your Fire TV stick.
Move the cursor to ensure that HBO Max is selected, and press the button that has three lines horizontally. The button will display a different menu. Choose to uninstall from the menu. Wait for it to completely uninstall before reinstalling it using the Apps option in the top menu.
Check for HBO Max Outage
There is the possibility of an endless loading display or HBO max might cease to function because of the HBO outage. If you’re experiencing issues after powering cycling your firestick or TV, then check you should check for an HBO the max issue. If you go to the down detector and see whether HBO Max is working or not. It is also possible to visit HBO max’s official Twitter account and see people posting about the HBO max downtime. If HBO max is not working, you must keep an eye on the HBO max team to address the problem.
Restart Your FireTV
It’s possible that a temporary error was detected on the streaming device leading to the system resources being damaged. Reload all of the System files after restarting the Amazon FireTV.
The process of restarting the Amazon FireTV could be as easy as these steps:
To access the settings of the Amazon FireTV, go to the main screen, then tap to open the Gear icon.
Select Device & Software (if you’re still using an older model of device or FireTV).
Lastly, choose Restart and then wait until your device streaming reboots.
Update HBO Max app
If HBO Max is not working on Firestick The issue could be related to the device’s software. It is therefore recommended to upgrade your Firestick device and see whether this solves the issue. How to do it:
Navigate to your Settings menu of your Firestick and then navigate to the Device section.
After that, go to the About tab and then click then the “Check for Updates” option.
Then, you can select “Install Update” so that your device will search for updates and install them promptly.
After that, you can launch then the HBO Max app on Firestick and check if you have the issue.
Report the Problem to HBO Max
Contact HBO’s customer service team to report the issue If you are still experiencing problems in using HBO Max on your FireTV. Contact HBO Max’s customer care through the company’s Help Center.
It’s recommended that you provide all of the information above when you contact HBO Max to ensure that they can assess the situation.